Outbound Team Leader - Wine

Grays Online
Level 4, 601 Pacific Highway
St Leonards, NSW 2065
02 8120 7439 (Main Phone)
02 9112 9447 (Mobile Phone)
Application Closing Date
Manages Others
Experience Required
From $80,000 To $89,999
Per Year    
Employment Type
Work Schedule
Full Time - Permanent
No Travel
Job Description
GraysOnline is the largest industrial and commercial online auction business in Australasia, offering a huge range of industrial, wine, home & lifestyle and commercial goods, direct from manufacturers and distributors.

A pioneer in the online sale of wine within Australia, GraysOnline is a member of Eclipx Group, an ASX-listed diversified financial services company.

The GraysOnline wine business is one of the largest sellers of wine online in Australia. It operates with 4 core sales channels:

Online wine auction
Outbound telephone sales
Private Cellar
Fixed price drop ship

Reporting to the Head of Sales - Wine, we are seeking an Outbound Telesales Team Leader located in our St Leonards office in Sydney to lead a team of up to 10 Personal Wine advisors.

The ideal candidate will have a proven track record in training and motivating a team of personal wine advisors, possess excellent facilitation and communication skills, an ability to plan and organise team rosters, actively lead group meetings and work well under time and budget pressure.

Main responsibilities:
• Recruiting, training and developing staff.
• Helping to formulate and achieve team goals.
• Managing dialler and data systems
• Reviewing procedures to ensure efficiency of operation.
• Working with other wine team members to achieve call centre and division objectives
• Implementation of performance management programmes where necessary to ensure maximum achievement of team goals and service levels.

Job Requirements
The ideal candidate will have:

• 5 plus years ‘winning’ sales experience in Wine Industry Outbound call centres
• Basic knowledge of the winemaking process
• a good palate would help you excel in this position.

Location: St Leonards, Sydney

Applicants must have Australian citizenship/residency or a valid existing Australian work visa.

Please forward a copy of your CV and cover letter via email using the 'APPLY FOR JOB’ link above.

Employer Contact Information
Grays Online
Level 4, 601 Pacific Highway
St Leonards NSW 2065
At GraysWine we provide the most efficient platform for talented winemakers to sell their quality wines to wine lovers around Australia. Discover over 2,000 high quality local and international wines. We offer a 30 day money back guarantee and speedy national delivery to our customers. We sell more than 50,000 cases per month at auction, where you get to name your price from only $9 a case* or buy now at competitive fixed prices.
*Some private cellar and selected auctions have starting prices.

Worth Every Drop!

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