Cellar door host - Part time
Cloudy Bay Vineyards
Cromwell, OTA 9383
We are currently seeking an outgoing part time Cellar Door Host with a positive and professional attitude, able to provide an unforgettable experience to our international customers.
As the Cloudy Bay Shed is brand new, we are looking for a self-driven and very enthusiastic person taking part in a new and exciting adventure promoting an international brand. This position requires passion for excellence in hospitality and customer service. Proactivity and integrity are mandatory as the Brand Experience Ambassador must be able to rely on you for the daily operations of the cellar door.
The key tasks of this position are:
Be an ambassador of the brand by hosting all visitors and sharing knowledge related to the brand DNA and its wines,
Deliver an outstanding level of service and experience,
Encourage visitors loyalty through the promotion of the TE WAHI merchandising
Be proactive to improve the place efficiency by working closely with your manager and the team in general,
Be able to host different types of public as well as private experiences,
Keep the place clean and tidy at all times,
Ensure day-to-day customer service: inside and outside areas setting up, orders placing, wine and merchandise stock monitoring, end of day tidying and cleaning up, wine sales,
Be aware of the health and safety procedures and maintain a safe working environment.
In order to be successful in this position you will have:
Significant experience in hospitality
Prior knowledge of best practice in service of food/wine
Passion for Customer Service – friendly and focused on continually exceeding customer expectations
Sales orientation - able to convert positive experiences into sales of Cloudy Bay wines, food and merchandise
An enthusiastic and team-oriented mindset
Flexibility – able to work at weekends and holidays and varying shift lengths
A good understanding of wine making and viticulture practices
A ‘Can do’ attitude with a very good eye for details
A Duty Manager qualification ideally
English essential, additional language is a plus
Employer Contact Information
Cloudy Bay Vineyards
230 Jacksons Road
Cloudy Bay Winery not only captures the essence of Marlborough but also embodies New Zealand's luxury to the world. The luxury of space and time, of intimate moments and nature’s rarest qualities. At Cloudy Bay, we are passionate about creating wines which express our regional and national character, through the Cloudy Bay lens.