Cellar Door Manager

Seville Estate
65 Linwood Road
Seville, VIC 3139
Australia
03 5964 2622 (Main Phone)
Category
Experience Required
Yes
Employment Type
Employee
Work Schedule
Full Time - Permanent
Job Description
Seville Estate is looking for an enthusiastic and knowledgeable person to run cellar door.

The person will need good wine knowledge and will be involved in the operations of the Cellar door, mailing list, wine clubs and other public events.

Job Requirements
Position Description and Selection Criteria
Cellar Door Manager - Seville Estate

POSITION TITLE: Cellar Door manager

REPORTING TO: CEO

HOURS OF EMPLOYMENT Thursday to Monday 10am till 5pm


PRIMARY OBJECTIVES
• As the first point of contact for Seville Estate, set the tone of excellence in customer service
• Deliver outstanding customer service / experience to all Seville Estate customers
• Deliver growth to the Seville Estate wine club
• Maximise on-site wine sales
• Co-ordinate customer visits and bookings
• Timely completion of all administrative tasks and processes for position as required


DAILY TASKS
• Customer tastings and wine sales
• Drive wine club participation
• Maintain a safe working environment
• Ensure customers safety
• Maintaining a clean tasting area
• Ensure tasting and point of sale materials in place
• Creating cellar door ambience
• Balancing of daily takings and stock
• Monthly stock take
• General phone enquiries
• Online sales enquiries
• Develop customer data base


MANAGEMENT TASKS
• Budget management
• Wine club membership data base
• Mail outs completed in a timely manner
• Development of in house marketing collateral
• Merchandise – ordering, pricing and maintenance


SELECTION CRITERIA

REQUIRED
• Hands on approach to customer service
• Extensive wine knowledge or willingness to learn
• High level of customer service skills
• Punctuality and reliability
• High standard of personal presentation
• Knowledge of sales processes
• High level of organisational skills

PREFERRED
• Experience in another related field – website management, graphic design, accommodation, book keeping or marketing


DESIRED QUALIFICATIONS
• RSA
• Driver license
• Food Handling

Applicants must have Australian citizenship/residency or a valid existing Australian work visa.

Please forward a copy of your CV and cover letter via email using the 'APPLY FOR JOB’ link above.

Map
Address
Employer Contact Information
Seville Estate
65 Linwood Road
Seville VIC 3139
Australia
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When Dr Peter Mc Mahon planted the first vines at Seville Estate in 1972, it marked the rebirth of the Yarra Valley as a premium wine region.
From its first vintage, Seville Estate quickly established itself as one of the Yarra Valleys finest producers. Surprisingly in a region more renowned for its red wines produced from Cabernet and Pinot Noir, its was the Seville Estate Shiraz that received the most attention quickly becoming one of Victorias most sought after wines

Today 35 years after Peter and Margaret started the dream; Seville Estate enters its third phase. A new generation of the Mc Mahon family has also become involved in Seville Estate. Peter and Margaret’s grandson, Dylan is now the winemaker following the passion ignited a generation before.

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