CEO The Lane

Cellar Door Supervisor - Longview Vineyard

Longview Vineyard
154 Pound Road
Macclesfield, SA 5153
08 8388 9694 (Main Phone)
Manages Others
Experience Required
Employment Type
Work Schedule
Full Time - Permanent
No Travel
Job Description
Responsible for the growth and management of the Cellar Door. Facilitates the day to day running of the Cellar Door, with responsibility for the effective delivery of wine knowledge, product and excellence in service through all customer interactions and channels.
Core Accountabilities:
Tasting Room Management
• Business development of Cellar Door and Online sales to achieve agreed KPI’s
• Responsible for the provision of service to all customers of the Cellar Door
• Stock control of all wine and beverages, including ordering and stock management
• Maintain all accommodation Check in and Out procedures
• Ensure all areas are clean and orderly
• Establish procedure and policy for the Cellar Door, and ensure all staff are trained adequately
• Keep rosters up to date and easily accessible
• Work collaboratively to achieve objectives
• Provide training, supervision and guidance to casual CD staff
• In consultation with other team members, manage and distribute daily work tasks to meet required deadlines, optimising efficiency, effectiveness and minimising cost
• Actively participate in meetings
• Communicate with the management on a regular basis regarding tasting room management and/or issues
• Promote Longview Vineyard and its products/experiences at every available opportunity
• Participate in key promotional and marketing initiatives like monthly wine competition co-ordination
• Provide feedback from internal & external customers on promotional activities
• Assist where required with the preparation of event packs, menus, tickets, posters, catalogues, brochures and other printed material as required
• Develop and implement marketing strategies in consultation with the Sales Manager to grow the Tasting Room and Online business
• Represent Longview in line with Brand vision at all times

Job Requirements
• A passion for wine and a strong desire to share your enthusiasm with customers and staff
• Extensive level wine knowledge, including wines of the world and wine making processes
• Strong communication skills with both customers and staff
• Ability to work both autonomously and in a team environment
• Proven planning and problem-solving skills with the ability to work though issues in the resolution of problems
• Demonstrate appropriate leadership as required in job role
• Consistently demonstrate integrity, trust, honesty and respect for others.
• Understand how own role impacts on business goals and customer service
• Present, explain and interpret complex information accurately, clearly and concisely to staff and customers
• Communicate effectively with staff and customers to resolve difficult issues
• Plan and organise own work, identify priorities and achieve timeframes
• Set stretch goals and take on new challenges to ensure learning occurs
• Seek feedback and identify opportunities to develop
• Keep other team members informed and up-to-date with relevant information
• Listen, understand and respond positively, openly and honestly to others
• Present with a positive, “can do” attitude
• Ability to effectively allocate work and monitor task completion
• Ability to transfer wine knowledge and technical expertise to other team members
• Experience in customer relationship management
• Analytical / problem-solving skills
• Excellent communication skills
• Excellent phone manner
• Working knowledge of Advertising Code of Practice, Privacy Policy and copyright laws
• Ability to work effectively using:
Windows 10 (Operating System)
Microsoft Office (Outlook, Word, Excel, Access)

Employer Contact Information
Longview Vineyard
154 Pound Road
Macclesfield SA 5153
Longview is a stunning family owned Australian vineyard located just outside the historic township of Macclesfield in the Adelaide Hills. Set on undulating slopes reminiscent of classic old world estates, it has quickly established itself as one the most awarded vineyards in the region since its first vintage, back in 2001.

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