Assistant Cellar Door Manager - Mandoon Estate

Mandoon Estate
10 Harris Rd
Caversham, WA 6055
Australia
08 6279 0500 (Main Phone)
Job Start Date
15/07/2024
Manages Others
Yes
Experience Required
Preferred
Pay
From $65,000 To $75,000
Per Year    
Employment Type
Employee
Work Schedule
Full Time - Permanent
Travel
No Travel
Job Description
Join our dynamic team at an award-winning winery as an Assistant Cellar Door Manager, In this role, you will assist in overseeing daily operations at our Cellar Door, ensuring an exceptional guest experience. Responsibilities include managing staff, coordinating wine tastings and tours, handling sales transactions, and maintaining inventory. The ideal candidate will have excellent customer service skills, a passion for wine, and experience in cellar doors or hospitality management. This is an excellent opportunity to grow within the industry and contribute to the success of Mandoon Estate.

Key Responsibilities:
- Assist in managing day to day cellar door operations
- Supervise and train staff to deliver outstanding customer service
- Assist with marketing and promotional activities
- Manage sales transactions and maintain accurate records
- Coordinate and conduct wine tastings; assisting with hosting tourism groups and providing assistance and leadership at events and other visitor experiences (blending workshops, vertical tastings)
- Assist with managing Wine Club, creating a wine club social event calendar, club shipments and new acquisitions
- Lead the Cellar Door team in absence of the Cellar Door Manager, including training on products, taking group and tour bookings, hosting experiences, till counts and diary/booking management
- Responding to enquiries, face to face, over the phone and via email
- Actively promote the sale of our wines and services to contribute to the achievement of sales revenue targets, execute sales promotions and input ideas to implement for sales tactics to increase customer spend
- Keeping our online shop up to date and confirming orders

Job Requirements
Qualifications:
- Previous experience in a related field
- Strong knowledge and a passion for wine, WSET level 2 preferred
- Excellent communication and interpersonal skills
- Ability to work weekends and public holidays
- Proficiency in point-of-sale systems and inventory management

Benefits:
- Competitive salary
- Opportunities for professional development and career growth
- Employee discounts on wine, merchandise and other venue outlets
- A vibrant and supportive work environment
- Apply today to be a part of a prestigious team at our award-winning winery and help create memorable experiences for our guests.

Applicants must have Australian citizenship/residency or a valid existing Australian work visa.

Please forward a copy of your CV and cover letter via email using the 'APPLY FOR JOB’ link above.

Employer Contact Information
Mandoon Estate
10 Harris Rd
Caversham WA 6055
Australia
Mandoon Estate Rachael Simpson
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Our focus is on producing a boutique range of premium wines from well-preserved low-yielding single vineyard sites, from the Swan Valley and other prominent Western Australian regions, using traditional methods that clearly demonstrate both varietal and regional characteristics.

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